Privacy Policy

At Sustainable Threads, we value your trust. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from www.sustainablethreads.com (the “Site”).

What Information We Collect

Information You Share With Us

When you place an order, create an account, sign up for emails, or contact us, we collect information such as:

Your name
Billing and shipping address
Email address
Phone number
Payment details (such as credit card information)

We refer to this as Order Information.

Information Collected Automatically

When you browse our Site, we automatically collect limited information about your device and activity, including:

IP address
Browser type and time zone
Pages or products viewed
Referring websites or search terms

This Device Information helps us understand how our Site is used and how we can improve it.

We collect this information using cookies, log files, and similar technologies. To learn more about cookies or how to disable them, visit:
http://www.allaboutcookies.org

How We Use Your Information

We use your information to:

Process and fulfill orders, including payment and shipping
Communicate with you about your order or inquiries
Provide customer support
Screen orders for potential fraud or risk
Improve our Site, offerings, and overall customer experience
Share product updates or company news, when you’ve opted in

If you choose to receive marketing emails, you can unsubscribe at any time using the link in our emails or by contacting us directly.

Our E-Commerce Platform & Payments

Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products online.

Your data is stored through Shopify’s secure systems and protected behind firewalls. If you complete your purchase using a direct payment method, your credit card information is encrypted and processed in compliance with the Payment Card Industry Data Security Standard (PCI-DSS). Transaction information is retained only as long as needed to complete your purchase.

You can learn more about Shopify’s privacy practices here:
https://www.shopify.com/legal/privacy

Google Analytics

We use Google Analytics to understand how visitors use our Site so we can improve its performance and usability. Google Analytics collects information such as pages visited and time spent on the Site but does not identify you personally.

You can opt out of Google Analytics tracking here:
https://tools.google.com/dlpage/gaoptout

Learn more about how Google handles data here:
https://www.google.com/intl/en/policies/privacy/

Advertising & Marketing Preferences

From time to time, we may use information collected through the Site to show you relevant advertising or marketing communications.

You can manage or opt out of targeted advertising through:

You may also opt out via the Digital Advertising Alliance:
http://optout.aboutads.info/

Do Not Track

Please note that we do not change our data collection practices in response to “Do Not Track” signals from your browser.

Your Rights

If you live in certain regions, including the European Union, you have the right to:

Access the personal information we hold about you
Request corrections, updates, or deletion of your information

To exercise these rights, please contact us using the information below.
Please note that your information may be transferred outside your country, including to the United States and Canada.

Data Retention

We retain Order Information for our records unless and until you ask us to delete it.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us at:

Email: info@sustainablethreads.com

By using our Site, you consent to the collection and use of information as described in this Privacy Policy.