Frequently Asked Questions

Sustainable Threads is primarily a wholesale brand. Wholesale orders can be placed through our website after opening an account, through Faire, or by contacting us directly by email or phone.

Sustainable Threads is primarily focused on wholesale partnerships.

Our minimum order is $150. Some products or designs may also have per-style minimum quantities, depending on the technique and material used.

Wholesale pricing is available after registering for a wholesale account on our website or through Faire.

You can register through the “Wholesale with Purpose” section on our website or via our Faire wholesale shop.

Yes. Requested ship dates can be noted at the time of order.

All prices shown are wholesale prices, listed per piece or per set. Prices are FOB New Jersey unless otherwise noted. Local Shipping is additional.

Available items ship first. Out-of-stock items are placed on backorder and ship when available, unless otherwise requested.

Yes. We offer custom colors and sizes, adapt existing fabrics to create new products, and offer select handwoven and hand block–printed fabrics as yardage. Minimums vary by technique and material.

Shipping costs are calculated at checkout. Our goal is to break even on shipping. If a quoted rate seems inaccurate, please contact us.

Returns or exchanges are accepted within 15 days for unused items in original, saleable condition. Handmade variations are not considered defects.

Please contact us as soon as possible. Do not return damaged items without prior approval. If a defect is confirmed, return shipping will be covered.

Refunds are processed after returned items are received and inspected. Please allow up to two weeks.

We accept credit cards, PayPal, and checks.

Yes. Payments are processed through secure third-party providers. Payment details are not stored on our servers.

Our products are made in India by artisan communities across various geographies, including those with deep textile traditions, as well as rural and low-income artisans and physically challenged individuals and their families. Handcraft offers meaningful livelihood opportunities where mainstream employment is often unavailable due to physical barriers, limited access to training, or social stigma.

Yes. All Sustainable Threads products are fully handmade using techniques such as handweaving, hand block printing, hand spinning, and hand finishing.

We work with natural, thoughtfully sourced materials including cotton, banana stem fiber, flax linen, silk blends, and organic cotton. When dyes are used, they are non-toxic and azo-free, and in select collections, natural botanical dyes are also used. Our hand block–printed collections are exclusively stamped on kora cotton, which is unbleached and unprocessed.

Kora cotton is unbleached, unprocessed cotton with a natural off-white finish. We use kora cotton exclusively for our hand block–printed collections because it is not chemically treated and is a cleaner alternative to conventional cotton.

Banana stem fiber is an upcycled material made from the fibrous stem of the banana plant, which is typically cut down after fruit harvest.

Because each piece is made by hand, natural variations in weave, size, and color are part of the product’s character.

Yes. Retailers may use Sustainable Threads product and artisan images to promote products purchased from us.

Yes. Products include hangtags or packaging that share the artisan story and process. Shelf talkers are typically included with first orders.

Yes. Our Privacy Policy explains what personal information we collect, how it is used, and your rights regarding your data. Full details are available on our Privacy Policy page.