Find answers to common questions about our products, materials, artisan partnerships, and wholesale ordering.

Orders are shipped from the United States.

Shipping timelines and costs may vary depending on the size of the order and delivery location. Wholesale orders may require additional preparation time depending on product availability.

For detailed information about shipping policies and timelines:

If you have questions about returns or product concerns, please contact us and we will do our best to assist.

Because many Sustainable Threads products are handmade, slight variations in weave, color, or texture are part of the character of the craft and not considered defects.

For questions about returns or product concerns:

Retail partners can find information about wholesale ordering, minimums, and account access on our wholesale pages.