How can we help

Sustainable Threads is primarily focused on wholesale of Fair Trade products, exclusively designed for us by our artisan partners. You may open an account with us and place orders online through our website. You can also place your order via email, phone or fax. 

Please open an account on our website to access wholesale prices. Use the Wholesale Registration link to do this.

Yes. Please mention the ship date on your order.

We have a simple log in page which opens when you click the "LOGIN/REGISTER” icon on the upper right hand corner on our website. Once you fill and submit this form, you will receive your password using which you can view the wholesale pricing, artisan images and how some of our products are made and also place an order online.​

Prices on our website reflect wholesale prices either per piece or per set depending on how the item is packaged. Also all prices listed are FOB New Jersey unless otherwise stated. Shipping charges are additional.

In servicing an order, we ship all available items and any unavailable items will be placed on backorder. By default backordered items ship separately as and when they become available. Please advise if you have specific back-order requests.

Make our product your own! We are happy to make changes to our existing collection or use our access to artisanal techniques to create something new for you. Working directly with our artisan partners allows us to offer the ability to customize and custom-make products. We are happy to offer private labels. Our past work includes:

special orders for specific color and size requests for hand-woven napkins hand-woven cruelty-free silk runners in custom sizes our table linen block print designs were used to craft trendy pillow covers hand-woven silk blend fabric was purchased by a customer as yardage to be used in making apparel

The minimums for custom order depend on the technique and fabric used. Please write to info@sustainablethreads.com or call us at 732.940.7487 with your ideas to discuss further.

You may call us at 732 9407487, fax us at 732 419 0107 or email us at info@sustainablethreads.com

We accept credit card and checks.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from sustainablethreads.com (the “Site”).

PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers , email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at info@sustainablethreads.comor by mail using the details provided below:

SustainableThreads
[Re: Privacy Compliance Officer]
Sustainable Threads, 84 Riverbend Drive, North Brunswick, NJ 08902

Your Shipping costs are calculated at checkout. If the option you prefer is not available at checkout please contact us or if you feel the rate quoted is not accurate please contact us. It is our goal to break even on shipping. 

Yes. We require and request that you use the images from Sustainable Threads for the purpose of promoting products purchased from us.

All products come with hang tags or packaging that offers an insight into the product, process of creating it and the people behind it.  Sustainable Threads also offers shelf talkers so you are able to educate your customers on why a particular product from us is exclusive. We usually send it with your first order. 

We stand by the quality of our products. Given that our products are all handmade variation in weaves, sizes, colors are not considered defects, but signatures of the human hand! You may also encounter slight variations in the actual product and product images on our website, as image colors depend on each computer screen’s colors.

If you are not fully satisfied with your order, you may return it or exchange it within 15 days of receipt. Please ensure that the product is in its original packaging and in saleable condition. Please call us at 732.940.7487 or write to us at info@sustainablethreads.com for prior approval of returns.

Shipping costs are non-refundable, unless the return is due to defects or a result of our error.  A refund will be issued to your original form of payment or in the case of an exchange/replacement, you will be shipped a replacement item as soon as possible.

Please inform us of a damaged or defective item as soon as possible. Please do not ship damaged products back to us unless we have pre-approved it. In the case of defects, we will cover cost of return and exchange shipment.

We will make an effort to make a refund soon after receiving the returned order. Please note that shipping costs are non-refundable. It may take about 2 weeks for us to receive your returned item and process your request.